Shipping and Exchange Policy

• Nothing is shipped. Your booking, entry, ticket or membership is confirmed in the app as soon as payment is confirmed, and you get a notification.
• You check in at the venue with your membership QR code in the app. No printed ticket is needed.
• If a confirmation does not appear within a few minutes of paying, open the game or tournament again, or contact us with the payment reference.

Each vendor chooses which of these they offer. You pick one at checkout.

• Store pickup: collect the order from the vendor's shop once it is marked ready.
• Pickup at a game: the vendor brings the order to the venue of a game you are booked on, before it starts.
• Home delivery: the vendor delivers to your address within their delivery area, shown on their store. A delivery fee, if any, is shown at checkout before you pay.

Orders are delivered within India only, by the vendor themselves. We do not use courier shipping and do not ship internationally.

• The vendor confirms or declines your order in the app. You are notified at each step: confirmed, ready, out for delivery and completed.
• Pickup and delivery times are set by each vendor. Orders are ready or delivered within 7 days of confirmation at most.
• If the vendor cannot fulfil an order, they decline it and a paid order is refunded in full.
• If an order is not delivered or ready within 7 days of confirmation, you can cancel it for a full refund.

• Give a complete address and a phone number the vendor can reach. Check your order when you receive it.
• If a delivery fails because the address was wrong or no one was available, the vendor will contact you. A second delivery may carry the delivery fee again.
• Orders not collected within 7 days of being marked ready may be cancelled by the vendor. Paid orders cancelled this way are refunded in full.

• Damaged, defective, wrong or missing items: tell the vendor or us within 48 hours of delivery or pickup, with photos. You get a replacement, or a full refund to the original payment method if a replacement is not available.
• Size exchanges: apparel and equipment that is unused, in its original packaging and with tags can be exchanged for another size within 7 days, if the vendor has it in stock. If not, you can choose a refund.
• Not returnable: food, drinks, supplements and other consumables once delivered, personal-care and hygiene items once opened, and items that have been used, unless they arrived damaged, defective or wrong.
• Change-of-mind returns are at the vendor’s discretion. A vendor may offer more generous terms on their store.

For an exchange, the vendor collects the item or you return it at pickup, and the replacement is delivered the same way as the original order. Refunds follow the Cancellation and Refund Policy.

Contact the vendor, or write to hello@altfit.org with your order number. If a vendor does not resolve a problem within 2 working days, we will step in.